According to the Italian legislative decree no. 206 dated 6 September 2005 (Consumer Protection Code) and subsequent amendments, you may have the right to cancel the contract, without penalty and without specifying the reason, within fourteen (14) workdays from receiving the products. ELLEN CONDE will accept your return of products within 14 days of your order’s receipt. The products have to be complete, unused and with the guarantee seal, otherwise your request of return will not be approved. Returns MUST include original packaging and tags.
All returns must be requested to ELLEN CONDE, providing photo, so that ELLEN CONDE can confirm.
The good must be sent in the same condition it was sold, and in the original packaging complete with proof of purchase and tags still intact. The package must be labelled ELLEN CONDE.
We recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the good by recorder delivery in order to track its progress.
However, ELLEN CONDE cannot reimburse your shipping costs and will not be held responsible for products lost or damaged in transit.
ELLEN CONDE cannot issue a refund or exchange on products that are incomplete, damaged on in an otherwise used condition.
Refund will be made within 14 day from the approval of your request.
To return an item, please:
Please ship returned products to the following address:
Corso Concordia n. 6, 20129 Milan
ELLEN CONDE offers to its Clients international standard shipping to all products purchased. Orders are shipped from Milan, Italy. ELLEN CONDE uses DHL services for delivery. The actual rate for delivery is € 35,00. Orders received before 12:00 p.m., from Monday to Friday usually are processed within 48/72 hours. Order placed after 12:00 p.m. from Monday to Thursday shall be deemed received on the following day. In case the product you require is not available at the moment of your request, ELLEN CONDE will manufacture the relevant product in about one weeks.
Please, ensure that the shipping address you indicated is correct. In case of error ELLEN CONDE will not be responsible and cannot reroute your products after the shipment.
Please note that all deliveries must be signed for, so it is advisable to ensure somebody will be available to do so at your chosen delivery address.
ELLEN CONDE will send you an e-mail as soon as your order is confirmed. Moreover, ELLENCONDE will send you by e-mail a shipment confirmation and the tracking number of the shipment as soon as your order has been shipped.
ELLEN CONDE has no control over import duties taxes that shall be applicable to the shipment. Custom policies may depend from country to country. Please take note of your local custom policy.
Select your country to verify delivery options available.